EB Recruitment has an exciting opportunity for a Maintenance Coordinator to join a Housing Association in Glasgow.
This senior administrative team leader role will involve supporting the maintenance team with the coordination of planned maintenance activity across the organisation’s tenants, providing customer support, compliance, administrative and reporting duties.
Reporting to the Property Manager this role will involve:
- Support and supervise the maintenance assistants
- Coordinate, plan and delegate daily duties within the team’s maintenance service
- Liaise across the organisation in relation to maintenance and repairs
- Communicate and plan with contractors regarding work being carried out
- Responsible for reporting activity
- Assist with customer updates on work being carried out, via telephone, email and in person
- Manage administration of health and safety records, audits and compliance checks
- Coordinate the insurance claim process across the team
- Process invoices and follow the finance process within the business
- Procurement and contract management
- Complaint management
- Maintain regular information on systems
- Attend meetings as required including planning, providing required documentation and taking minutes
- Support the Property Manager with continuous improvement projects, annual supervisory tasks and ad hoc requests
Skills and experience required:
Senior administration experience gained within a Property, Construction or Housing organisation is essential, repairs/maintenance experience is highly advantageous
- Team leader or supervisory experience would be advantageous
- Possess excellent communication, customer service and interpersonal skills
- Ability to liaise at all levels, can build rapport
- IT proficient – MS Office and internal systems
- Ability to work in a fast paced environment and work to deadlines
- Have excellent attention to detail, can analyse data etc
- Team player
- Highly motivated and have a flexible approach to work